FAQ
Ordering
How long will it take to receive my order?
Purchases of items within our Boutique will typically ship within three business days. Limited and Open Editions will ship within one to three weeks, depending on the details of your request.
Do you accept rush orders?
Attempting to rush the production of fine art will almost always result in a less than perfect finished piece. Therefore, we will politely decline rush requests.
How do you ship orders? Is pickup available?
Most orders will be shipped using UPS or USPS.
For collectors local to our gallery in Santa Rosa Beach, Florida, pickup is available. Please select "Pickup" as your delivery method at checkout.
Do you offer samples of finishes and display options?
We want all collectors to have complete peace of mind and confidence about what they’ll receive with each purchase. We invite all prospective collectors to visit our gallery to enjoy and learn about all of our display options firsthand.
What is your return policy?
For ready-to-ship items purchased from our Boutique Collection, we offer a fourteen day return policy. Item(s) must be returned in brand new and unpresented/unused/unopened condition in order to qualify for a refund. Returns are subject to a ten percent inspection and repackaging fee. Please follow the instructions included with your order to initiate a return request.
Wall art purchases are non-refundable.
In the rare occurrence of your order arriving damaged, we will promptly replace it at our expense.
Editions
How are your editions produced?
Zach has scoured the planet and vetted countless providers in an effort to ensure the absolute best possible capture reproduction and craftsmanship.
Currently, our editions are handcrafted by partner artisans in Europe. All pieces are shipped directly to our studio for inspection and signing by Zach prior to delivery to you our valued collectors.
What is the difference between Limited and Open Editions?
Open Editions are offered to collectors without end, whereas each Limited Edition has a pre-determined total offering.
Once a Limited Edition is fully collected, it will never be offered to collectors again. Open Editions will be offered in perpetuity or until we decide to retire the capture.
Tell me more about your Limited Editions.
Zach selects his best and favorite captures to be offered exclusively as Limited Editions. The size or run of each edition may vary, but once the edition is fully collected, the capture will never be offered to collectors again. Each time a collector orders a Limited Edition capture, regardless of the dimensions or display specifications, that piece counts towards the edition’s count.
Limited Editions are excellent selections for collectors that appreciate exclusivity and uniqueness in addition to beauty of the moment in time captured.
Special Requests & Services
Do you offer authentication of pieces purporting to be yours?
Please note that we do not work with dealers, distributors, or galleries, and we never have. If any of the aforementioned are purporting to offer a Wild Feather Gallery or Zach Jones capture, please kindly report them to us at once and most certainly do not purchase from them.
If you are considering purchasing a Wild Feather Gallery piece from a private collector, we do offer authentication services in select circumstances. There is a fee for this service, to be determined by the complexity of your request. Please contact us to inquire.
Do you work with and/or assist professional designers?
We welcome designers to contact us to inquire about our availability.
Do you accept assignments/consignments?
Zach typically has expeditions planned for the upcoming one to two years, so there is limited time available for custom requests. However, you are welcome to share the details of your specific request.
Do you work with distributors/wholesalers?
Serving collectors that prioritize appreciating the beauty of creation with our exclusive captures is our mission. We are not interested in any activities or opportunities that diminish this.
Zach has made a conscious decision to not work with any distributors or galleries. Wild Feather Gallery is the sole and exclusive source of all of Zach's fine art.
Do you offer photography instruction/workshops?
We do not offer mentorships, workshops, or any sort of instruction.
Zach is dedicated to his expeditions and explorations, and continuing to offer the finest captures of Creation to discerning collectors.